Description based on the Specified Commercial Transactions Act

Necessary charges other than the product

■Shipping Fee

Shipping costs are normally 1,000 yen (tax included), but for purchases over 11,000 yen, shipping is free (excluding Okinawa and Hokkaido).

*Normal shipping fee to Okinawa is 1,370 yen (tax included)

*Normal shipping fee for Hokkaido is 1,480 yen (tax included)

Please note that shipping costs are separate from the sales price, and in the case of bank transfer, transfer fees will be borne by the customer.

■ Consumption tax

10%

<Payment deadline>

If you choose to pay by bank transfer, please note that if payment is not received within two weeks after your order has been confirmed, we will assume that you have no intention of purchasing the item and your order will be automatically cancelled.

<Delivery time>

If you pay in advance, we will ship your order within 2 business days of confirming your payment unless a specific date is specified.
In other cases, if no delivery date is specified, your order will be shipped within 2 business days.
Orders placed on Saturdays, Sundays, national holidays, or holidays designated by us will be accepted as orders on the next business day, and delivery will be limited to our business days. In addition, in the event of a typhoon or other disaster, delivery may take additional days, but we will contact you if there is a significant delay.

<Returns, refunds and exchanges>

As a general rule, we do not accept returns due to customer convenience. Thank you for your understanding.

In the case of a defective product or a mistake made by our company, we will bear the cost.
If there is any damage or accident during delivery, please contact us.
We will send you a new product as soon as possible, at our expense, including shipping and handling fees.

[Returnable]
In the case of "defective products/mistakes in our products"

[Return period]
Refunds will be available if you contact us within 3 days of purchase.

[Return Method]
Please request a refund by email.
The purchase price will be transferred to the specified account within 3 days.



We cannot accept exchanges, size changes, or replacements for items that have been cancelled or returned.

If you wish to return a product, please be sure to contact us by email at the address or phone number listed below.

■Email address: info@gigistore.com

■Telephone number: 0596-72-8871

If you wish to return an item, please send it to the following address and name:

■Address: 1F AEON Mall Meiwa, 1223 Nakamura, Meiwa-cho, Taki-gun, Mie Prefecture, 515-0348

■Addressee: GiGi contempos


Please note that you will be responsible for the return shipping costs unless you receive a defective product or a product that is different from what you ordered.

*We may not be able to cancel or return your order depending on the order contents and product condition.
*We cannot accept returns using any method other than those specified by our company.

<About shipping and delivery charges>

Shipping costs are normally 1,000 yen (tax included), but for purchases over 11,000 yen, shipping is free (excluding Okinawa and Hokkaido).

*Normal shipping fee to Okinawa is 1,370 yen (tax included)

*Normal shipping fee for Hokkaido is 1,480 yen (tax included)

<Payment Method>

We accept bank transfers, various credit cards, Paypal and other methods.

Other payment methods: Please transfer the total amount of the product price.

We will ship the product after confirming your payment.

Bank details
Bank: Sumishin SBI Net Bank
Branch name: Corporate First Branch (106)
Type:Normal
Account number: 1464066
Name: FRUNQAVAN Co., Ltd.

*Please note that bank transfer fees must be borne by the customer.
*Bank transfers must be made in the recipient's name.

Seller name: FRUNQAVAN Co., Ltd.
Representative name: Riho Enomoto
Address: 1331-6 Nakasucho, Ise City, Mie Prefecture, 516-0053
Telephone number: 0596-63-9555
Business hours Weekdays 10:00-18:00
Email address: support@frunqavan.com